Responsible Gaming at
f99bet
At f99bet, we believe gambling should always be a form of entertainment — never a source of stress or financial hardship. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support needed to stay in control.
Player-First Philosophy
Responsible gaming is not an afterthought at f99bet — it is built into the foundation of our platform. Every feature, every promotion, and every customer interaction is designed with player welfare as a primary consideration alongside entertainment.
Personalised Control Tools
f99bet provides a comprehensive suite of self-management tools that let you define your own boundaries — daily, weekly, or monthly deposit caps, session duration alerts, cooling-off periods, and full self-exclusion — all accessible directly through your account settings.
Trained Support Team
Our 24/7 support team based on Bangladesh Standard Time (BST, UTC+6) is trained to recognise signs of problem gambling and to guide players towards the appropriate resources. Reach us at any time via live chat or at [email protected].
Strict Age Verification
f99bet enforces a mandatory 18+ age requirement for all registered players. Identity documents are verified during the KYC process to confirm age before any real-money wagering is permitted. Underage gambling is strictly prohibited and will result in immediate account closure.
Transparent Activity Tracking
Every f99bet player has access to a full record of their deposit history, withdrawal history, betting activity, and net gaming position within their account dashboard. Transparency about your own activity is the first step in responsible self-monitoring.
Reality Checks & Session Alerts
Players can configure automatic on-screen pop-up alerts that appear at set intervals — for example, every 30 or 60 minutes — displaying the total time elapsed and net balance change for the current session. These reality checks help maintain perspective during extended play.
Our Commitment to Safe Play
f99bet operates as Bangladesh's premier online casino and sports betting platform with an unwavering commitment to responsible gaming. We understand that for the vast majority of our players, betting on cricket, exploring our slot library, or joining the live casino is a leisure activity — a form of entertainment enjoyed alongside friends and family, celebrated during BPL season or a Test match involving the Bangladesh Tigers.
However, f99bet also recognises that for a minority of players, gambling can develop into a pattern of behaviour that causes harm — to the individual, to their finances, and to the people close to them. Our responsible gaming programme exists to provide proactive support, practical tools, and clear information to any player who needs it, without stigma and without delay.
The core principles of responsible gaming at f99bet are straightforward: gambling should be voluntary, affordable, within your personal limits, and enjoyable. If any one of these four conditions is no longer true for you, it is time to use one of the tools described on this page or to speak with our support team.
f99bet's responsible gaming framework is reviewed and strengthened on a continuous basis. We do not use high-pressure promotional tactics to encourage players to increase their spending, and we do not target players who have set deposit limits or cooling-off periods with bonus offers designed to encourage them to lift those restrictions.
Gambling is Entertainment
Treat every session as a leisure expense — like a cinema ticket or a meal out. Only gamble with money you can comfortably afford to lose. Never chase losses or borrow money to fund gambling activity.
Need Help Now?
Contact f99bet support immediately at [email protected] or via live chat (24/7, BST). Our team will respond without judgement and connect you with the right resources.
18+ Age Restriction Policy
f99bet strictly prohibits the use of its platform by any person under the age of 18 years. This policy is absolute, non-negotiable, and applies to all residents of Bangladesh and all other jurisdictions from which the f99bet platform is accessible.
All players who register an account on f99bet are required to confirm at the point of registration that they are aged 18 or older. Before any real-money deposit or withdrawal is processed, f99bet's KYC (Know Your Customer) process requires the submission of a valid government-issued photo identification — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms the player's full legal name and date of birth.
Consequences of underage gambling: If f99bet identifies or has reasonable grounds to suspect that a player is under the age of 18, the account will be suspended immediately pending investigation. If underage gambling is confirmed, the account will be permanently closed, all deposits will be returned to the original payment method (bKash, Nagad, Rocket, or Upay as applicable), and any winnings accrued will be forfeited.
Protecting minors in your household: If you share a device with family members who are under 18, we strongly recommend using device-level parental control software to prevent access to f99bet and other gambling websites. Always log out of your f99bet account when your session is complete, and never share your login credentials with minors. If you have reason to believe a minor has accessed your account or registered independently on f99bet, please contact [email protected] immediately.
Zero Tolerance for Underage Gambling: f99bet operates a zero-tolerance policy with respect to underage gambling. Any attempt by a minor to register on the platform, or any attempt by an adult to register on behalf of a minor, constitutes a serious violation of the f99bet Terms & Conditions and may be reported to the relevant authorities. For adults aged 18 and above only.
Deposit & Spending Limits
One of the most effective responsible gaming tools available to f99bet players is the ability to set pre-defined deposit limits. By capping the amount you can deposit over a given time period, you establish a firm financial boundary before a session begins — when your judgement is clear — rather than attempting to impose one in the heat of the moment.
f99bet deposit limits are applied in Bangladeshi Taka (BDT / ৳) and can be configured for daily, weekly, or monthly periods. For example, a player might set a daily deposit limit of ৳2,000, a weekly cap of ৳8,000, and a monthly ceiling of ৳20,000. Once a limit is reached, no further deposits will be accepted from that account until the period resets.
Daily Deposit Cap
Set a maximum deposit amount for any single calendar day (Bangladesh Standard Time). Ideal for players who prefer to manage their budget on a session-by-session basis.
- Resets at midnight BST
- Takes effect immediately
- Decrease is instant
- Increase requires 24-hour cooling period
Weekly Deposit Cap
Cap your total deposits across a rolling 7-day window. A strong option for players who want a broader view of their weekly entertainment budget.
- Resets on a rolling 7-day basis
- Takes effect immediately
- Decrease is instant
- Increase requires 7-day cooling period
Monthly Deposit Cap
Control your total monthly spending with a firm ceiling across a 30-day rolling window. Best suited for players who manage finances on a monthly budget cycle.
- Resets on a rolling 30-day basis
- Takes effect immediately
- Decrease is instant
- Increase requires 30-day cooling period
Loss Limit
In addition to deposit caps, f99bet allows you to set a maximum net loss threshold per day, week, or month. Once reached, your account will be restricted from further wagering until the period resets.
- Applies to net wagering losses
- Takes effect immediately
- Decrease is instant
- Increase requires full cooling period
Cooling-Off Rule for Limit Increases: To protect players from impulsive decisions made in the heat of a losing streak, any request to increase or remove an existing deposit or loss limit will only take effect after the cooling-off period corresponding to the limit type has elapsed (24 hours for daily limits, 7 days for weekly limits, 30 days for monthly limits). Requests to decrease a limit take effect immediately with no delay.
Time-Out & Cooling-Off Periods
Sometimes a player does not want to permanently exclude themselves from f99bet but recognises that they need a short break — perhaps after an emotionally charged session, a period of heightened stress, or simply to reset their perspective on gambling as entertainment. f99bet's time-out feature provides a structured pause without requiring permanent account closure.
During any time-out period, your f99bet account will be temporarily restricted. You will not be able to log in, make deposits, place bets, or access the casino. Existing balances are preserved and will be available when the time-out period ends — or, if you wish, you may request a withdrawal of your balance to your bKash, Nagad, Rocket, or Upay account before the time-out takes effect.
24-Hour Break
A one-day cooling-off period. Ideal for players who feel they have had enough for the day and want to step away cleanly without the temptation to return.
7-Day Time-Out
A full week away from the platform. A meaningful pause that allows you to re-evaluate your relationship with gambling and return refreshed if you choose to.
30-Day Time-Out
A month-long break from f99bet. Suitable for players who feel their gambling habits have become routine rather than recreational and want space to reassess.
Custom Duration
Choose a bespoke time-out period between 1 and 90 days to suit your individual circumstances. Contact [email protected] to arrange a custom cooling-off period.
Time-Out Cannot Be Cancelled Early: Once a time-out period is activated on your f99bet account, it cannot be reversed, shortened, or bypassed until the full duration has elapsed. This is by design — the purpose of a time-out is to provide a genuine, uninterrupted break. Plan accordingly before activating this feature.
Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available at f99bet. When you self-exclude, your account is permanently closed and a block is placed that prevents you from registering a new account using the same identity details for a minimum period of 6 months, with options to extend to 1 year, 3 years, 5 years, or permanently.
Self-exclusion at f99bet is irreversible for its full duration. Unlike a time-out, it cannot be lifted early under any circumstances. This is a deliberate and important feature: research consistently shows that the effectiveness of self-exclusion depends on its unconditional nature. f99bet supports this by not accepting reinstatement requests before the exclusion period has fully elapsed.
How to self-exclude: You can initiate self-exclusion at any time by contacting f99bet's customer support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our support team will process your request within 24 hours and confirm account closure by return email. Any remaining balance in your account at the time of closure will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
What happens during self-exclusion: Once self-exclusion is activated, your account is suspended, all active bonuses are forfeited, and f99bet's systems will block any login attempts. f99bet will also suppress all marketing communications to your registered email address and mobile number for the duration of the exclusion. If you receive any communication from f99bet after your self-exclusion has been confirmed, please report it immediately to [email protected].
After self-exclusion ends: When your self-exclusion period has elapsed, your account will not automatically reactivate. You must contact f99bet support to request reinstatement, at which point a responsible gaming check-in will be conducted before access is restored. f99bet reserves the right to decline reinstatement requests where there are welfare concerns.
Available Self-Exclusion Durations
- 6 months (minimum)
- 1 year
- 3 years
- 5 years
- Permanent (indefinite)
Cannot be reversed early. Self-exclusion is final for its full duration. Choose your period carefully. When in doubt, choose a longer period — you can always return to gaming after the exclusion ends if your situation has improved.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. Recognising the warning signs early gives you the best chance of addressing the issue before it escalates. The following indicators are associated with problematic gambling behaviour. If several of these apply to you or someone you know, we encourage you to use f99bet's self-management tools or to seek external support.
- Gambling with money needed for essential expenses such as rent, food, utilities, or school fees
- Chasing losses — placing larger or more frequent bets to try to recover money already lost
- Feeling restless, irritable, or anxious when not gambling or when trying to reduce gambling frequency
- Lying to family members or friends about the amount of time or money spent gambling
- Borrowing money from family, friends, or taking out loans specifically to fund gambling activity
- Gambling as a primary coping mechanism for stress, anxiety, loneliness, or boredom
- Neglecting work, studies, or family responsibilities because of time spent gambling
- Making repeated unsuccessful attempts to cut back on gambling or stop entirely
- Thinking about gambling constantly — planning the next session, reliving past wins, or calculating how to recover losses
- Feeling a need to bet increasingly larger amounts to experience the same level of excitement
- Significant deterioration in mental health, relationships, or financial stability attributable to gambling
- Using gambling winnings to fund further gambling rather than withdrawing them
You Are Not Alone: Problem gambling affects people of all backgrounds, income levels, and professions. It is a recognised behavioural health issue, not a moral failing. Acknowledging the problem is the most important first step. f99bet's support team is available 24/7 to help you access the right tools and resources — without judgement.
Self-Assessment Questionnaire
The following questions are designed to help you reflect honestly on your current relationship with gambling. There are no right or wrong answers — this is a personal exercise for your own benefit. If you answer "yes" to three or more of these questions, we encourage you to speak with our support team or consider activating one of f99bet's self-management tools.
Reflect on Your Gambling Habits
Have you ever spent more money gambling than you originally intended for that session?
Have you ever returned to gambling the next day in order to win back money you lost previously?
Have you ever borrowed money or sold possessions to finance your gambling activity?
Has gambling ever caused you to neglect your work, studies, family, or personal health?
Have you ever felt that you needed to gamble with larger amounts of money to get the same feeling of excitement?
Relationships & Emotional Impact
Have you ever hidden the extent of your gambling activity from family members, friends, or a partner?
Have you ever felt anxious, irritable, or restless when you tried to reduce or stop gambling?
Do you find yourself thinking about gambling frequently when you are not actively playing?
Has anyone close to you — a family member, friend, or colleague — expressed concern about your gambling behaviour?
Have you ever gambled as a way of escaping stress, worry, loneliness, or difficult emotions rather than purely for entertainment?
Interpreting Your Answers: If you answered "yes" to 1–2 questions, your gambling behaviour appears to be broadly recreational — continue to use deposit limits and session alerts as a precaution. If you answered "yes" to 3–5 questions, your gambling habits may be moving into at-risk territory — consider activating a time-out period and reviewing your deposit limits. If you answered "yes" to 6 or more questions, we strongly encourage you to self-exclude and seek support from the resources listed in the next section.
Support & Help Resources
If you believe that gambling is negatively affecting your life or the life of someone close to you, f99bet urges you to reach out for help. Support is available both through f99bet directly and through broader mental health and financial counselling channels. There is no shame in asking for help — it is the most responsible decision you can make.
f99bet Live Support
Available 24 hours a day, 7 days a week via live chat on the f99bet platform. Our trained support agents can assist with activating deposit limits, time-outs, or self-exclusion, and can provide guidance on external resources.
f99bet Email Support
Send your responsible gaming enquiry to [email protected] with the subject line "Responsible Gaming Support". We aim to provide a full response within 24 hours and an acknowledgement within 2 hours.
Mental Health Support (Bangladesh)
If gambling-related stress is affecting your mental wellbeing, the National Mental Health Helpline in Bangladesh provides confidential counselling services. Kaan Pete Roi (কান পেতে রই) also offers a Bengali and English-language emotional support helpline.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of men and women who have joined together to address their shared problem of compulsive gambling. Meetings and resources are available in Bangladesh and online. Visit www.gamblersanonymous.org for information.
Financial Counselling
If gambling has resulted in financial difficulties, consider reaching out to a licensed financial counsellor. Many non-profit organisations in Dhaka, Chittagong, and Sylhet offer free or low-cost debt counselling services that can help you create a recovery plan.
Family & Community Support
Sharing your concerns with a trusted family member, friend, or community leader can be a powerful first step. In Bangladesh, family networks and community ties are a genuine source of strength — do not hesitate to lean on the people around you when facing a gambling-related challenge.
Play Smart. Stay in Control.
Enjoy f99bet Responsibly
f99bet is here to provide world-class entertainment for players across Bangladesh — from BPL cricket betting to live casino and premium slots. Use our responsible gaming tools to keep your experience fun, affordable, and fully within your control.