f99bet Privacy Policy
— How We Protect Your Data

f99bet collects personal data that is necessary to provide a safe, secure, and compliant online betting and casino service to players in Bangladesh. We collect data in three primary ways: information you provide directly, information generated automatically through your use of the f99bet platform, and information received from third-party service providers.

Information you provide directly includes:

• Registration data: Full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh), mobile phone number, and email address provided when creating your f99bet account.
• Identity verification (KYC) documents: Government-issued photo identification such as a National Identity Card (NID), passport, or driving licence; proof of address documents such as a utility bill or bank statement; and screenshots or confirmations of payment methods used on the platform.
• Payment information: Mobile financial service account references (bKash, Nagad, Rocket, Upay) and transaction reference numbers associated with deposits and withdrawals. f99bet does not store full mobile wallet PINs or passwords.
• Communications data: The content of messages you send to f99bet via live chat, email at [email protected], or WhatsApp, including support enquiries, complaints, and feedback.
• Account preferences: Settings you configure within your f99bet account, including deposit limits, session reminders, self-exclusion preferences, and marketing communication opt-in status.

Information collected automatically includes:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited on the f99bet website, games played, bets placed (including stake amounts, markets selected, and outcomes), session duration, click patterns, and navigation paths.
• Geolocation data: Country and region-level location inferred from your IP address. f99bet does not collect precise GPS-level geolocation from your device without your explicit consent.
• Cookie and tracking data: Session identifiers, preference cookies, and analytics data generated through the cookie and tracking technologies described in Section 4 of this Privacy Policy.

f99bet does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data through the platform, we will immediately delete that data and permanently close the associated account. If you believe a minor has registered on f99bet, please contact us at [email protected] without delay.

f99bet processes personal data only for specific, clearly defined purposes. We do not use personal data in ways that are incompatible with the purpose for which it was originally collected. The following table sets out the key purposes for which f99bet processes personal data, and the legal basis on which that processing is carried out.

• Account creation and management: We use your registration data to create and maintain your f99bet account, verify your identity, and manage your access to the platform. This processing is necessary to perform our contract with you as a registered player.
• Age and identity verification (KYC): We process identity documents to confirm that you meet the 18+ age requirement and to verify that you are the legitimate holder of the payment method used on the platform. KYC processing is a legal and regulatory obligation.
• Processing deposits and withdrawals: Your financial and payment data is used to process transactions through bKash, Nagad, Rocket, and Upay in Bangladeshi Taka (BDT). This is essential to the delivery of the f99bet service.
• Responsible gaming monitoring: f99bet uses betting history, session data, and account activity to monitor for indicators of problem gambling behaviour, in accordance with our Responsible Gaming commitments. This processing is carried out in the interests of player welfare.
• Fraud prevention and platform security: Technical data, IP addresses, device identifiers, and usage patterns are analysed to detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the platform.
• Customer support: Communications data (live chat logs, email correspondence) is used to resolve support queries, investigate complaints, and improve the quality of our customer service.
• Legal compliance: Where required by applicable law, regulation, or court order, f99bet may process and disclose personal data to fulfil legal obligations, including anti-money-laundering (AML) requirements and responses to lawful authority requests.
• Platform improvement and analytics: Aggregated and anonymised usage data is analysed to improve the f99bet platform, identify popular games and features, resolve technical issues, and enhance the overall user experience for players in Bangladesh.
• Marketing communications (opt-in only): Where you have explicitly consented to receive promotional communications, we will send you information about new games, promotions, bonuses, and VIP Club benefits via your registered email or mobile number. You may withdraw this consent at any time.

f99bet does not use personal data to make fully automated decisions that produce significant legal effects on players without human review. Automated systems are used to flag accounts for investigation (e.g., suspected fraud or bonus abuse), but material decisions such as account closure or fund withholding always involve human review before action is taken.

f99bet does not sell, rent, or trade your personal data to third parties for commercial purposes. Your personal information is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: To process deposits and withdrawals, f99bet shares the minimum necessary transaction data with bKash, Nagad, Rocket, and Upay. Each of these providers operates under its own privacy policy and data protection framework. f99bet is not responsible for the data handling practices of third-party payment providers once data is transmitted to them.
• Game and platform providers: f99bet uses certified third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe to deliver casino games, live dealer experiences, and slots. These providers may receive anonymised session data necessary to deliver the game experience. They do not receive your full identity or payment data.
• Identity verification services: f99bet may use third-party KYC and identity verification services to assist in confirming the identity and age of players. These providers operate under strict confidentiality agreements and are not permitted to use your data for any purpose other than identity verification on f99bet's behalf.
• Legal and regulatory authorities: f99bet will disclose personal data to law enforcement agencies, regulators, or courts when required to do so by applicable law, a valid court order, or a lawful request from a government authority. f99bet will notify the affected player of such a disclosure where legally permitted to do so.
• Professional advisers: f99bet's lawyers, auditors, and accountants may have access to personal data where necessary to provide professional services to f99bet. These parties are bound by confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of f99bet's business or assets, personal data held by f99bet may be transferred to the acquiring entity. Players will be notified of any such transfer and of any material changes to the way their data is processed as a result.

f99bet does not share personal data with advertisers, data brokers, or marketing networks. Any third-party service integrated into the f99bet platform for analytics purposes receives only anonymised, aggregated data that cannot reasonably be used to identify an individual player.

f99bet uses cookies and similar tracking technologies to operate and improve the platform, maintain session security, and understand how players use the site. This section explains what cookies are, which types f99bet uses, and how you can manage your cookie preferences.

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits, remember your preferences, and maintain your logged-in session. Similar technologies include local storage objects, session storage, and pixel tags, which function analogously to cookies for purposes such as analytics and page-load optimisation.

Managing your cookies: You can control and manage cookies through your browser settings. Most browsers allow you to view which cookies are stored, delete existing cookies, and block future cookies from specific websites or from all websites. Please note that disabling essential cookies will impair the functionality of the f99bet platform — in particular, you will be unable to maintain a logged-in session. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

Essential cookies that are strictly necessary for the security and operation of the f99bet platform are deployed without requiring prior consent, as their use is a legitimate necessity to deliver the service you have requested. For all other cookie types, f99bet relies on your continued use of the platform with awareness of this Cookie section as the basis for processing. If you wish to withdraw consent for non-essential cookies, please clear your browser cookies and adjust your browser settings to block non-essential cookies from f99bet.club.

f99bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated regularly to reflect the current threat landscape and industry best practice.

• Encryption in transit: All data transmitted between your browser or device and the f99bet servers is encrypted using TLS (Transport Layer Security) protocol. This is indicated by the padlock icon in your browser's address bar and the "https://" prefix in the URL.
• Encryption at rest: Sensitive personal data stored on f99bet's servers — including identity documents, payment references, and account credentials — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to f99bet staff and contractors who have a legitimate operational need to access it. All access is subject to role-based access controls, and access logs are maintained and reviewed regularly.
• Password security: Account passwords are stored using industry-standard cryptographic hashing algorithms. f99bet staff cannot retrieve your plain-text password. If you forget your password, you must use the account recovery process to set a new one.
• Intrusion detection: f99bet operates automated intrusion detection and prevention systems that monitor the platform for suspicious access patterns, unauthorised login attempts, and other indicators of security incidents.
• Data breach response: In the event of a confirmed personal data breach that poses a risk to the rights and freedoms of affected players, f99bet will notify the affected players without undue delay and take immediate steps to contain and remediate the breach.

Data retention: f99bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

As a player on the f99bet platform, you hold a number of rights in relation to the personal data that f99bet holds about you. f99bet is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact f99bet's support team at [email protected] with a clear description of your request. We will respond within 30 days.

The f99bet platform integrates with a number of third-party service providers to deliver its full range of features, including casino games, payment processing, identity verification, and platform analytics. This section describes the categories of third-party services used and how they interact with your personal data.

• Game providers: f99bet offers games developed by certified international game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you play a game on f99bet, a connection is established between your device and the game provider's servers to deliver the game content. Game providers may receive anonymised session and technical data (such as session token, game round ID, and bet result) required to run the game. They do not receive your full name, NID number, or payment details.
• Mobile financial service providers: Deposits and withdrawals processed via bKash, Nagad, Rocket, and Upay are handled by those providers' own platforms and are subject to their respective privacy policies. f99bet recommends that you review the privacy policy of your chosen payment provider. f99bet's involvement is limited to initiating and confirming the transaction via the provider's API.
• Analytics services: f99bet uses privacy-focused analytics tools to monitor platform performance, track page views and session durations, and identify technical issues. Analytics data is anonymised before processing and is not linked to individual player accounts.
• Identity verification providers: Where automated KYC checks are used to verify identity documents, these checks are carried out by specialist third-party providers operating under data processing agreements with f99bet. These providers are not permitted to retain or use your identity data for any purpose beyond verification on f99bet's behalf.
• Communication and support tools: f99bet uses third-party live chat and support ticketing infrastructure to deliver 24/7 customer support. Support conversations are stored securely and are accessible only to authorised f99bet support staff.

All third-party service providers engaged by f99bet who process personal data on f99bet's behalf are required to enter into data processing agreements that obligate them to process personal data only on f99bet's documented instructions, to implement appropriate technical and organisational security measures, and to delete or return personal data upon termination of the service relationship. f99bet conducts periodic due diligence on third-party providers to ensure continued compliance with these obligations.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way f99bet handles your personal data, please contact the f99bet support team using the details below. All privacy-related enquiries are handled with strict confidentiality.

When submitting a privacy request, please include your registered f99bet username, the email address associated with your account, a clear description of your request or concern, and — where relevant — copies of any supporting documentation. This will allow our team to locate your records and process your request efficiently.

Complaints: If you are not satisfied with f99bet's response to a privacy concern or data rights request, you have the right to escalate your complaint through whatever data protection complaint mechanism is available to you under applicable law. f99bet takes all privacy complaints seriously and will engage constructively with any escalation process in good faith.

Policy updates: f99bet reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When material changes are made, we will notify registered players via the email address on file at least 14 days before the changes take effect. The "Effective" date at the top of this policy will be updated to reflect the date on which the revised policy enters into force. Continued use of the f99bet platform after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms.